Management, Strategy, Profitability
1. “Creating a High Velocity Credit Union” – In this article Scott discusses the critical and comprehensive metric of velocity, the rate at which your credit union reaches its goals. He outlines a leadership system to tightly integrate leaders, employees, and systems in order to have your whole team moving rapidly in a clear, attainable direction. Integrating this leadership model into your credit union will have a positive, lasting impact. Published in CU Business.
2. “The Amazing Power of Exceptional Leadership Systems” – The most effective CEOs have excellent leadership systems. This article describes one of those, the 8 Pillars of Strategic Alignment. This critical system will help you keep your executives and employees focused on key goals and metrics, and will make your credit union a better place to work in addition to delivering even better service to members. Published in CU Business.
3. “What CEO’s Don’t Know Can Hurt Them” – Many credit union CEOs have built so many organizational layers and outside activities into their schedule that their intimacy with their business has suffered, and with it, the performance of their credit union. This article communicates four common ways in which CEOs can improve their performance and enhance the value they create for members and employees. Published in CU Management by the Credit Union Executive Society (CUES). PDF version.
4. “The Six Guiding Forces of Credit Union Growth – Part 1” – Growing your credit union safely and profitably in a way that is true to your mission takes a disciplined leadership system. In this article Scott begins a two part series on a system he calls the “Six Guiding Forces of Credit Union Growth”. Following these steps and putting your own twist on them will bring the results you want while delighting members and employees. Published in CU Business.
5. “The Six Guiding Forces of Credit Union Growth – Part 2” – In the second part of this series Scott emphasizes a three pronged approach to choosing well-rounded leaders, creating a formal leadership development structure to help create both the present and the future, and developing a low overhead digital strategy to create efficiency and feed innovation. Published in CU Business.
6. “Customer Portfolio Management:A Vital Component of Improved Customer Experiences” – You know you customers do to have equal value to your bank, but what are you doing about it? Customer Portfolio Management lets you strategically manage customer relationships to maximize your profitability and brand strength. Published in Banking New England.
7. “Driving Customer Profitability While Lowering Attrition Risk” – Customer Portfolio Management is a tremendously powerful tool when combined with modern analytics systems. Through case study analysts this article shows how customer portfolio management impacts sales, marketing, finance, operations, ALM, and budgeting. Published in Banking New England.
7. “The Strategic and Profitable Nature of Member Portfolio Management” – No CEO would consider going to a board meeting without thoroughly understanding their financials, loan volume, and ALM mix. Similarly, no CEO should attend that meeting without understanding their member portfolio. Just like a loan portfolio, member portfolio management enables CEOs and their teams to better understand and serve members while adding velocity to the credit union’s performance. Published in CU Business.
8. “How Member Portfolio Management Fits Into Strategy and Operations” – Can you really increase value to your members as well as your CUs profitability by tightly managing your member portfolio? In this article Scott introduces the fundamental concept of profit groups, and how using them to better understand your members and create a stronger value proposition is not just the job of marketing, but rather of the entire organization, starting with the C-suite. If you truly believe you exist to serve your members, this article will show you how to operationalize the critical concept of member portfolio management. Published in CU Business.
9. “Strategic Marketing for Profit Minded FI CEOs: Part 1” – Too many CEOs view marketing as a lower level, campaign oriented activity. This article shows CEOs and other C-suite leaders how vital their active leadership is to keep their company healthy and growing. Published in Banking New England.
10. “Strategic Marketing for Profit Minded FI CEOs: Part 2” – In this article Scott discusses the two strategic pillars of brand promise and marketing analytics and automation. CEOs must make these a priority to differentiate their brands in the minds of customers, increase market share, and build profitability. Published in Banking New England.
11. “Strategic Marketing for Profit Minded FI CEOs: Part 3” – In this article Scott concludes his three part series on strategic bank marketing by discussing a referral strategy and leadership. Develop these two systems and watch your profits soar. Published in Banking New England.
12. “Relevance: The CEO’s Main Responsibility” – After hearing about relevance at one too many credit union conferences, Scott speaks out on the topic of relevance and admonishes credit union CEOs to be the Chief Member Advocates of their credit unions. Published in CU Business.
13. “The Power of Leading from the Middle” – Senior and middle managers can be the creative juice of your organization. Your job as CEO is to identify, coach, and nurture them so they continue to grow, stay engaged, and perform at high levels. In this article Scott provides CEOs with a step by step road map on how to accomplish this critical task. Published in CU Management by the Credit Union Executive Society (CUES).
14. “Five Ways Credit Unions Can Help Small and Medium Sized Businesses” – Small businesses are the economic engine of the communities we serve, and small business owners need many services to operate effectively. Credit unions have an amazing opportunity in front of them by implementing Scott’s five ways to serve small businesses. Published in CU Business.
15. “A Need for Speed and Direction” – In this featured article Scott demonstrates how aligned leadership, people, and systems creates velocity that helps you achieve your goals faster. Each of the three components requires continuous maintenance, and neglecting any one can cause significant pockets of hidden profitability. CEOs and their teams need to embrace the critical leadership task of eliminating hidden profitability by continually creating a tighter organization. You will find helpful diagnostic questions to help you assess your position and find ways to accelerate. Published in CU Management by the Credit Union Executive Society (CUES).
16. “Formula for Success” – Scott details the four critical success factors of marketing, which are: Brand Promise, Analytics and Automation, Referrals, and Leadership. While some may find these simplistic, they are profound when properly understood, and apply to all businesses, whether brick and mortar or digital. Published in CU Management by the Credit Union Executive Society (CUES). Pdf version: http://bit.ly/1Is4jNO
17. “Are You Ignoring the Most Important Metric of All?” – This provocative article challenges CEOs to embrace the power of technology and analytics to create member value, and warns of difficult consequences if this advice is ignored. Published in Credit Union Business.
18. “6 Ways to Uncover Profits”, published in CU Management by the Credit Union Executive Society (CUES). Scott discusses 6 strategies you can use to improve profits with people.
19. Executives are the economic engine of any company, and keeping their heads in the game is of paramount importance if you want you company to grow and prosper. Read Scott’s Credit Union Business cover article on “6 Ways to Maximize Executive Performance“.
CEO Leadership Discussions
1. How to Create Cultural Change – SACU CEO Steve Hennigan has a vision for cultural change based on the need to serve modest means families. Scott explores this change with Steve and adds commentary to help other credit unions through the same process. Published in Credit Union Business.
2. Getting Back to Roots – Doug Fecher of Wright-Patt CU is leading a transformation at his credit union by taking it back to its roots of helping members of all income levels improve their financial health. By focusing on three levels of financial health, Doug’s team is using cultural transformation and deep member insights to return to their original mission. Published in Credit Union Business. Pdf version: http://bit.ly/1lt7p9x
3. How Focus and Consistency Lead to a CEOs’ Success – Deb Gallagher of Capital Credit Union in Bismark, North Dakota is a stellar example of following a controlled plan with a disciplined approach. She has grown the credit union by creating a strong culture and focusing on a solid strategy created by she, her executive team, and board. Deb has learned to advance her businesses wisely without chasing shiny objects or overloading her team with too many goals. Published in Credit Union Business.
4. A CEO’s Leadership Journey – Scott and Paul Trylko, CEO of Amplify FCU in Austin, TX, discuss Paul’s evolution as a leader and how it enabled him to take Amplify from $100 million in assets to $750 million. From hiring an executive coach to creating a leadership development program for his managers, Paul’s consistent pursuit of being the best he can be has helped all boats rise in his credit union. Published in Credit Union Business.
5. Demonstrating the Credit Union Difference in Arkansas. Led by CEO Rodney Showmar, Arkansas Federal Credit Union is making a real difference in the lives of its employees, members, and communities. Scott’s discussion with Rodney helps answer the movement’s key questions of relevance and impact. Published in Credit Union Business. PDF Version.
6. Scott and Joe Newberry, CEO of $4 billion Redstone FCU in Huntsville, AL, discuss “Innovating for Member Success” while increasing non-interest income. Published in Credit Union Business.
7. “Embracing Change: How Bob Allen Leverages Change for Growth at Teachers FCU” – Scott and Bob Allen, CEO of $5 billion asset teachers Federal Credit Union in New York discuss the need to embrace change in order to grow and progress. Published in Credit Union Business.
8. Learn the 6 core leadership philosophies that helped CEO Jim Laffoon take Security Service CU from $387 million in assets to $8 billion and the nation’s 7th largest CU. Published in the June edition of Credit Union Business. PDF version.
9. Donna Bland, CEO of $9 billion Golden 1 Credit Union, discusses leadership and strategy with Scott. Learn how Donna’s leadership achieves alignment, innovation, and growth in the May edition of Credit Union Business.
- Developing a clear strategy and ensuring its continuous communication and measurement;
- Assessing leaders according to their people skills, conceptual thinking, and technical abilities;
- The mindset of being a steward to the stakeholders of the organization while still being aggressive, assertive, and forward-thinking;
- A commitment to developing leaders differently at different levels;
- A resolve to say “no” to projects or initiatives outside the scope of a strategy.
11. The second installment of Scott’s leadership conversation with Pen Fed’s James Schenck in Credit Union Business.
12. First Community Bank’s Dale Cole discusses the entrepreneurial start up of his bank as well as its growth and focus on being an employer of choice. Talk Business & Politics.
13. Scott and Citizen’s Bank CEO Phil Baldwin discuss how Phil plans to grow the bank as well as his insights on how banks can best serve the working class. Talk Business & Politics.
14. Farmer’s Bank CEO Bob Burns and Scott discuss leadership, the recent Farmer’s acquisition of 1st Bank, serving middle market businesses, and how community banks can compete against bigger banks. Talk Business & Politics.
15. Scott speaks with Signature Bank CEO Gary Head about how his bank competes against giant institutions like Arvest. Northwest Arkansas Business Journal.
16. Scott discusses the entrepreneurial journey of Ramsay Ball and Steve Lane of Colliers Arkansas, the leading commercial real estate firm in Arkansas, and part of the third largest commercial real estate company in the world. Northwest Arkansas Business Journal.
17. Compensation and Benefits consultant Bruce Johansen and Scott discuss the role a strong compensation plan plays in the growth of a company. Talk Business & Politics.
Interview on 8th & Walton’s “Saturday Morning Meeting” with Jeff Amerine
Jeff Amerine asks Scott how companies in the consumer packaged goods industry can create high ROI strategies with big data and analytics. Scott uses an example from the banking industry to show how he has done this, and tells Jeff the success of such a strategy is much more dependent on talented people and senior leadership than on any other factor. This interview occurred when Scott’s consulting firm was called Nehemiah Worldwide.