“Practical Ways Community-Based Financial Institutions Can Use Analytics to Increase Profitability, Efficiency, and Asset Quality”
Executives care about running profitable, efficient companies, not about being good at analytics. However, smart leaders realize analytics can be a powerful tool to help them achieve their business objectives. In this presentation deck Scott shows leaders what they need to know to turn analytics into a competitive advantage.
“How Customer Portfolio Management Creates Superior Profits and Customer Value”
CPM is one of the most efficient and effective ways to increase profits and create an exceptional customer experience. Starting with four customer profitability groups as a foundation, Scott shows how to build laser beam strategies around customer groups that dramatically improve profits mitigate attrition risk. Any company can use CMP to build a wall around its most profitable customers while creating a strong competitive advantage. Banks Credit Unions
“The Transformative Power of Leading from the Middle”
Most people think of CEOs when they think of leaders, but as John Maxwell says, leadership can be spread around an organization to many people, regardless of title. Extraordinary people leading in the senior to mid-levels of your organization to have an amazing impact, and one of the main tasks of CEOs is to find and develop these key players. In this article Scott discusses the six key dynamics of leading from the middle.
“Are You Forgetting the Most Important Metric of All?”
With all of the pressures CEOs face, this article challenges them to not forget the most important metric, Return on Member / Customer. This is meant to agitate and provoke CEOs and their teams to better understand their high value members / customers, and use that understanding to deliver higher value, improve profits, and gain a competitive advantage.
“The Three Components of Business Velocity and Its Enemy Hidden Profitability”
To reach your goals in an acceptable timeframe your business must have strong velocity. Velocity comes from the direction set by leadership and the speed of your employees and systems. Unfortunately an enemy named Hidden Profitability lurks within the three core components of your business. Your job as a CEO is to identify these hidden profits and convert them into actual profits.
“Business Velocity and Bank Efficiency, Profitability, Customer Loyalty, and Employee Engagement”
Like any business, velocity is critical in the banking industry in order to lower efficiency ratios, increase profits, increase customer loyalty, and improve employee engagement. Scott discusses these principles and highlights many examples from his banking and consulting career.
“6 Ways to Keep Your Executive Team Supercharged and Adding Value”
This article reveals that your greatest growth opportunities lie within your executive team. Keeping them engaged and contributing at high levels is critical to the success of your company, and Scott reviews six ways for CEOs to do that.
“The 12 Distinctive Attributes of True Transformational Leaders”
Transformational leadership is an essential part creating a great business. For CEOs wanting to integrate faith and leadership, Scott gives you the basics of making this happen for yourself in his survey of transformational leaders from the Bible.
“Be The Boss”
Read Scott’s article on executive decision making featured in the newsletter of Northwest Arkansas’ leading chamber of commerce.
“Case Study: Increasing Profitability in a Regional Bank”
Scott’s case study from the banking industry provides an exceptional insider’s view of what it takes to bring about significant change that impacts work processes, technology, hiring, profitability, personnel, and customer loyalty.
“6 Ways to Increase Profits with People”
Scott has written this thought provoking article to help you increase profitability with your key resources…your employees.
“The 17 Essentials of Strategic Marketing Leadership”
This list of 17 Essentials of Strategic Marketing Leadership is what’s missing from even the best MBA programs. You’ll need to embrace these if you want to be a truly effective leader.
“4 Ways Financial Institution CEOs Can Win With Big Data”
Big data and customer analytics are well-recognized buzz-terms, but does this strategy really work? Scott details four simple strategies any FI implement to generate high returns.
“5 Ways Financial Institutions Can Drive Profits with SMEs”
Small and Mid-Sized business clients can be sources of high growth and profitability for financial institutions, but FIs need to use the right approaches. Scott outlines five strategies forward thinking FIs can use to build strong brands and large profits with this market.
“7 Reasons to Use Geographic Information Systems (GIS)”
Locational analysis is critically important, even in a digital age, and there are numerous applications to financial services. In this article Scott describes seven of the many ways GIS is being used effectively in financial services.